Fernhill House has been giving a ten out of ten rating by the ‘Trip Advisor’ of the care industry.   

Carehome.co.uk, like the well-known holiday and restaurant review site, bases its scores on real life reviews from people who have used the service.   A plethora of comments on the website, from residents, their offspring and friends, give “excellent” and five out of five scores, helping the home achieve the best possible rating.  

The home was scored on criteria such as facilities, care, cleanliness, accommodation, food and drink, dignity, security and value for money, with every category declared ‘excellent’ by the vast majority of reviewers.   

Respondents were also asked how likely they would be to recommend Fernhill House – and without exception all said they were ‘extremely likely’ to do so.   

One respondent said:  “My mother loves her daily Jacuzzi or shower and she is clean and her hair is always tidy. Staff are professional, kind and patient - nothing seems to be too much trouble for them. It is a pleasure to visit - you can't say that about many care homes. This is how all homes should be - older people need to be able to live as they were accustomed.”     

Another resident’s daughter said: “It was quite an emotional and physical upheaval, but the care and kindness she has received have helped her to settle. The facilities are marvellous and these are extended to relatives who visit.   

A resident’s son explained: “I was very impressed with the design and philosophy of Fernhill House and the objective of making it a comfortable home from home, not like a conventional residential facility for the elderly.” And it’s not just the children of residents who are impressed. 

A friend told the website: “What an amazing home. Nothing is too much trouble for anyone. I would love to move in myself.”   

The report and reviews are available at https://www.carehome.co.uk/carehome.cfm/searchazref/65432220177 and   https://www.carehome.co.uk/carehome.cfm/searchazref/65432220177#reviews